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Return And Exchange Policy

 

All returns and exchanges are subject to our policy below.

One-time item price adjustments will be honored if we are notified within 10 days of order shipment date. Refund amount will be made to the original form of payment. We will not refund to match promotional discounts or coupon codes, as they do not apply to previous purchases.

RETURN AND EXCHANGE POLICY

We want you to be completely happy with your purchase. Your unopened, unused item(s) may be returned or exchanged within 45 days of ship date. Simply follow the guidelines below. Please note that items received after 45 days of ship date will only be eligible for an exchange of the same item in case availability. Any defective item or incorrect shipment will be replaced at no shipping charge to you. We provide one year operational warranty on all items.

Returns

We want you to be delighted every time you shop with Syze Dentale. Occasionally though, we know you may want to return item(s).

When returning item(s) they must be returned in the following conditions;

  • Item(s) must be returned unused in its original packaging.
  • Item(s) must not be damaged or show signs of excessive wear or abuse. 
  • Item(s) must be packaged sufficiently to avoid damage in transit. 
  • Customers are responsible for delivery charges back to Syze Dentale unless the item(s) is faulty. 
  • Please ensure that item(s) is sent by either recorded delivery or courier. We cannot except any liability for goods lost in transit. 
  • Item(s) must be shipped back within 45 days of purchase in order for us to issue a refund or exchange.

Inside the box include your name, reason for return, how you would like us to handle the return (exchange, refund, etc), your address to send the refund or exchange to, phone number and email to contact you.

You can return unopened, unused items within 45 days of ship date for a refund, less the original shipping and handling fees. The refund will include the retail price paid, plus any applicable sales tax. Please note that items received after 45 days of ship date will only be eligible for an exchange of the same item in case of availability. Returned items must be in the unopened wrapping and in the original and complete pack amount. Items that do not meet these standards will not be refunded or shipped back to you.

The customer is responsible for all return freight charges, including duty and tax if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable. Refunds can only be issued against the original order.

Please contact us before returning any item back.On the back of your packing slip, note the reason(s) for the return. Enclose your packing slip with the item and ship to:

Syze UK Ltd
37 Stevenage Road,
London E6 2AU, UK

Please allow 10 business days after receipt, for your return and refund to be processed. If your refund does not appear on your statement within four weeks or one billing cycle, please email info@syzedental.com for further assistance.

Exchanges

You can return unopened, unused items within 45 days of ship date for an exchange. Exchanges are valid for all other items in case of availability. We will send you the requested item at no shipping charge to you.

The customer is responsible for all return freight charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments. For your protection, we suggest all returns be sent back to us through a traceable carrier. Most major carriers offer tracking information; however, domestic and international parcel packages are typically not traceable.

Please contact us before returning any item back. On the back of your packing slip, note the reason(s) for the exchange. Enclose your packing slip with the item and ship to:

Syze UK Ltd
37 Stevenage Road,
London E6 2AU, UK

Note: Please allow 5 business days after receipt, for your exchange to be processed and shipped to you.